Digital transformation is creating a new era of restaurant guests. These guests are tech-savvy, leveraging online reservations, mobile ordering, and reviews that help them choose which venue will most-likely procure the best dining experience. This is placing pressure on the food & beverage industry, as its technology adoption is relatively slow. That said, there are many benefits if businesses are better connected and prepared for these 21st century changes.
Internet of Things (IoT devices) can offer preventive maintenance for appliances, provisioning of consumable and supplies as stock depletes, & optimization of personnel resources or tracking assets. The collection of customers (opted in) personal information via devices such as iBeacons, camera analytics, coupled with psychographics are pushing the boundaries to new frontiers, all within strict GRDP compliance. Service-oriented restaurant owners who capitalize on changes early on will not only be the first ones with means to bolster loyalty, enhancing repeat business, but they will also be nurturing long term successful business.
The overall and lasting impression that guests have of a hotel is heavily impacted by the quality of the WiFi. There seems to be a subliminal idea associated with repeat hotel business and WiFi Guest Access experience; it's most certainly a determining factor for the selection of hotels to choose.
Real-time damage control is key to encourage repeat business. As issues are discovered, instant fixes may be applied respectively, inviting sustainable growth for your business.
While this may seem to be an expensive investment, WiFi infrastructures are the baseline of most digital initiatives, and as such, they should be carefully considered and managed by experts.
While innovations are desired by many, millennials are the main proponents (50% by 2025). They are the early adopters, easy travelers, eco-friendly advocates, seeking hyper-personalized interactions and generally very spontaneous.
The IoT component helps you deliver a better guest experience with location-based information, delivering timely and pertinent communications. IoT sensors bridge the gap between lifeless appliances, rendering them communicative in a way that costs may suddenly be optimized, energy consumption reduced and unprecedented preventive and or predictive maintenance be applied.